Shipping Policy

How long will my Order take to arrive? 

  • All non-crochet products are dispatched 3-5 days after ordering.
  • All crochet products are made-to-order, so will be dispatched 4-6 weeks after ordering. I will contact you prior to dispatch to show you the finished beastie and also finalise adoption details! 
  • All domestic orders are posted 1st class, so should arrive within 1-3 days; however, in light of the pandemic, please allow for delays up to 10 days.
  • All international orders are posted standard and, unless otherwise requested, will not be tracked. Average delivery time is 1 week, but in light of the pandemic please allow for delays up to 3 weeks 

What if my order hasn't arrived within this timeframe?

Getting your order to you safe and sound is my FIRST priority. I have therefore established a remake or refund policy of 2 weeks for UK orders, 3 Weeks for EU orders and 4 weeks for all other areas.

If your parcel has not arrived by this time, I will either refund the order in full, or remake the order at no extra cost and upgrade to tracked shipping.

Touchwood, I have only had to use this policy twice before, in both cases for international orders. However, as I said, I am happy to do either option; all I ask is that people bare in mind the current situation when placing their order - particularly if it is intended as a gift.